nbsp;http://www.educause.edu/Resources/Whatev…
This ECAR research bulletin discusses the decision by the information technology organization at Indiana University (IU) to form an IT team dedicated to VIP support. It reviews the challenges of establishing the team without significant capital investment, and the principle of leverage that made it possible. IU’s decisions along the way suggest some strategies other universities might consider in supporting constituent groups.
available to UM staff via password
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