A little bit of happiness (Sophie)

I need to share with the world the fact MOTOROLA is replacing my phone!

My skills of negotiation were put to the test with a Multi-National company and I won. It was tough, but I got right to the top – Manager of the whole call centre! He knows my case very well now. Nice guy too. It took two weeks of negotiation but I think they gave up after they realised I remember the names of everyone that I speak to, and above all obtain a sick pleasure in talking calmly and cheerfully until I wear them down. I even had a number of operators admit to me that it was just not good enough what happened with my phone!

I am happy…it is a relief to finally not having to worry about it anymore. My determination behind the matter stems to the fact that I am a genuine customer and I just won’t accept being told to go away when a company has done something wrong.